Since ****, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.
Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d'Italia and La Vuelta and in motorsports MotoGPTMare just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.
The Role
Deliver exceptional client service in line with Tissot Boutique standards
Provide first-level technical assistance and accurately assess service requirements
Perform warranty and in-house repairs, including battery, bracelet and case servicing
Complete basic mechanical and quartz movement disassembly and assembly.
Conduct quality checks on watches returned from the Service Centre




Coordinate service requests, pre-authorisations, repairs and client follow-ups
Manage client enquiries, escalations and service communications professionally
Complete repair registration, invoicing, payments and other service administration
Manage spare parts, stock, parcels, consumables and daily operational reporting
Support retail operations, including POS, cashiering, sales and stocktakes
Maintain accurate CRM records and ensure timely responses to client enquiries
Maintain strong Tissot product and technical knowledge through ongoing training
Skills & Experience
Excellent communication and customer service skills
Strong technical aptitude and attention to detail
Excellent manual dexterity and confidence using precision tools
Ability to follow technical procedures and operating protocols
Strong time management and ability to prioritise
Sound judgement and effective problem-solving skills
Strong teamwork and collaboration skills
Calm, confident and courteous under pressure
Proactive approach with a solid work ethic
Commitment to exceeding client expectations
Ability to deliver personalised client service
Previous technical or precision-based experience highly regarded
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📌 Tissot Boutique Technician | Westfield Sydney (New South Wales)
🏢 Swatch Group
📍 New South Wales