We're an established and growing psychology practice looking for a warm, capable and motivated receptionist to join our team full-time.
This is a great opportunity for someone who loves reception and client service, but is also looking for a role they can
grow into over time
. As our practice continues to grow, we see this position developing into a more senior reception role, with opportunities to support and guide other members of the reception team.
About us
At MPP, we're all about client experience and team culture. Our team build connections, have fun, and genuinely enjoy working together.
We're one of the largest psychology practices on the Sunshine Coast, with established practices in Birtinya and Sippy Downs. Our offices are modern, welcoming and designed to create a great experience for both our people and our clients. You'll feel the difference when you walk through our doors!
About the role
Our reception team is the foundation of our business and plays an incredibly important role in the experience our clients and clinicians have with MPP.
This is a
full-time position
, working across both our Birtinya & Sippy Downs locations.
Your responsibilities will include:
Providing warm, qualified and responsive client service
Answering incoming calls and managing email correspondence
Completing new client intakes and helping clients navigate the first steps in accessing psychological services
Managing clinician diaries and appointments
Processing Medicare, private health fund and third-party billing
Managing medical reports and administrative correspondence
Supporting the smooth day-to-day running of our practices




Building strong working relationships with our psychologists and reception team
Contributing to a positive, supportive and professional team culture
Importantly, we're looking for someone who wants to grow with us.
As you develop your knowledge of MPP and our systems, there will be opportunities to take on greater responsibility within the reception team, including supporting and guiding other reception staff and helping maintain consistent reception processes and standards.
About you
You'll be someone who genuinely enjoys helping people and takes pride in doing things well. You're warm and approachable with clients, organised behind the scenes, and comfortable taking initiative when something needs to be done.
If you have all or most of the below, we should talk!
Outstanding customer service skills
Excellent written and verbal communication
Strong attention to detail and follow-through
Excellent organisation and time management
Confidence communicating with a wide range of people
A calm and professional approach when things get busy
A friendly, positive and proactive attitude
The ability to work independently while also being a great team player
The confidence and maturity to take increasing ownership and responsibility over time
An interest in supporting and helping others within a team
Experience in medical, psychology or allied health reception would be highly regarded, but isn't essential
We're proud of the work environment we've created and are looking for someone who wants to become an important part of MPP as we continue to grow.
To apply
, please send through your resume and a cover letter telling us a little about yourself, why this role appeals to you, and why you think you'd be a great fit for MPP.

📌 Full-Time Receptionist - Psychology Practice (Queensland)
🏢 Mind Potential Psychology
📍 Queensland