Mercedes-Benz Toorak has an incredibly rare opportunity come available. We're seeking an experienced and motivated
Service Manager
to lead our service department at
Mercedes-Benz Toorak,
the home of luxury.
In this exciting and unique leadership position, you will be part of the key leadership team reporting to the Fixed Operations Manager and the General Manager. You'll be responsible for driving the Service Departments performance, ensuring every guest receives an exceptional level of care, and maintaining the highest standards in customer satisfaction and workshop efficiency.
You'll lead a team of skilled technicians, service advisors, and support staff, providing robust operational guidance and a positive, professional work environment.
What You'll Do
Lead the daily operations of the service department to deliver an outstanding customer experience
Manage, motivate, and develop your team to achieve key performance targets
Oversee workshop productivity, workflow, and quality control
Build strong relationships with guests, ensuring trust and satisfaction at every touchpoint
Monitor department financial performance, budgets, and KPIs




Work closely with dealership leadership to drive continuous improvement and efficiency
Skills & Experience
Proven experience as a Service Manager or Assistant Service Manager within the automotive industry
Strong leadership and people management skills
A customer-first mindset with a focus on quality and professionalism
Excellent communication and problem-solving abilities
Sound understanding of service operations, warranty, and workshop processes
Experience with luxury or European brands highly regarded
Competitive remuneration package
Company vehicle included or car allowance
Ongoing career development and training opportunities
Join a respected prestige brand with a supportive team environment
Mercedes-Benz Toorak
is part of Australia's largest and most dynamic automotive retailer,
Eagers Automotive
, employing over 8,000 team members across 250 dealerships within Australia and New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you.
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