Reception & Administration Officers
Allied Health Clinic | Ridgehaven – Full Time | Woodville Park – Part Time
Join a supportive Allied Health team where your work makes a real difference.
Due to continued growth,
AEP Health Group
is seeking friendly, organised and motivated
Reception & Administration Officers
to join our team.
We currently have
two positions available:
Ridgehaven – Full Time
Woodville Park – Part Time
These are rewarding opportunities to become an integral part of a collaborative Allied Health team, helping ensure every client feels welcomed, supported and cared for throughout their healthcare journey.
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to hear from you.
About the Roles
As the first point of contact for our clients, you'll play an important role in creating a welcoming, professional and positive clinic experience while supporting the smooth day-to-day operation of our reception and administration functions.
Working in a modern, paperless environment, you'll collaborate with a multidisciplinary team of Allied Health professionals and provide high-quality administrative support across a range of clinical services.
Working Hours
Ridgehaven – Full Time
Monday to Thursday: 9:00am – 5:00pm
Friday: 9:00am – 4:00pm
No weekends or after-hours work
Woodville Park – Part Time
Part-time hours to be negotiated based on clinic requirements and applicant availability
Please include your
preferred days and hours of availability
in your application
No weekends or after-hours work
Training & Support
We are committed to setting our team up for success through:
Comprehensive onboarding and training




Ongoing mentoring and support
Opportunities for professional development and career progression
Support from our wider administration team
Applicants with previous medical or Allied Health administration experience are strongly encouraged to apply.
Key Responsibilities
Client Experience
Welcome clients with warmth, professionalism and empathy
Assist with appointments, referrals and general enquiries
Create a positive and supportive experience for every client
Appointment & Diary Management
Coordinate appointments for multiple Allied Health practitioners
Manage clinician diaries using
PracSuite
Maintain accurate appointment schedules and client records
Client Communication
Respond professionally to phone, email and SMS enquiries
Liaise with clients, referrers and healthcare providers
Administration & Funding
Process referrals, payments and day-to-day administrative tasks
Support clients across a range of funding programs, including:
Medicare
Department of Veterans' Affairs (DVA)
National Disability Insurance Scheme (NDIS)
Return to Work
Aged Care
Private clients
About You
We're looking for someone who is:
Friendly, approachable and professional
Highly organised with excellent attention to detail
Able to prioritise tasks and remain calm under pressure
Confident working independently and as part of a team




Passionate about delivering exceptional customer service
Reliable and proactive in their approach to their work
Skills & Experience
Highly Regarded
Previous experience in medical or Allied Health administration
Experience managing appointments, referrals, billing and payments
Excellent written and verbal communication skills
Confidence using clinical software systems
Strong understanding of confidentiality and privacy requirements
Ability to coordinate multiple practitioners and competing priorities
Experience working with Medicare, DVA, NDIS, Return to Work and Aged Care funding pathways
Experience using
PracSuite
Experience using
HICAPS
and
Medipass/Tyro
payment systems
Why Join AEP Health Group?
At
AEP Health Group
, we believe a positive workplace creates better outcomes for both our team and our clients.
We foster a supportive and collaborative culture where people are valued, encouraged to grow and genuinely enjoy coming to work.
What We Offer
Modern, paperless clinic environment
No weekend or after-hours work
Free onsite parking
Complimentary access to gym facilities
Access to Allied Health services
Tailored ergonomic workstations
Ongoing learning and professional development
Supportive and collaborative team culture
Opportunities for career progression as our organisation continues to grow
Apply now and become part of the AEP Health Group team.
How to Apply
Please clearly state
which position you are applying for
:
Ridgehaven – Full Time
or
Woodville Park – Part Time
For the
Woodville Park part time position
, please also include your
preferred days and hours of availability
in your application.

📌 Reception & Administration - Ridgehaven (Full Time), Woodville (Part Time)
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