Expression of Interest: ICT Support Technician - Victoria
Casual
Employment Type: Casual
JB Hi-Fi Education
is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program
has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Partnering with education Institutions around Victoria, JB Education helps place
ICT Support Technicians
in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an




entry level role
and the perfect opportunity for those looking for their first IT role.
Key responsibilities include, but are not limited to:
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Providing local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Participate in in office installation of the overall system(s), both hardware and software
Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.
You will also ideally possess:
Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA)
Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL)
Victorian Working With Children Check (WWCC)
But don't worry if you do not meet all the criteria! We value transferrable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria.
The
Expression of Interest (EOI)
is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
Job Location
#J-*****-Ljbffr

📌 Expression Of Interest: Ict Support Technician - Victoria (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne