We are on the lookout for a customer service superstar to be a part of the team of a 105 rooms hotel near Chadstone shopping centre.
About the role
This is an exciting opportunity for an experienced receptionist or someone looking at starting in the industry. You will be the first point of contact for our guests to assist them during their stay. Reporting directly to the Front Office Manager, you will provide timely responses to all guest requests, answer their queries and offer creative solutions to their needs whilst delivering the highest level of customer service. It is essential that every experience our guests have with us is a positive one, as they are the key to our success!
The role in a nutshell
You will
create memorable experiences for our guests
with your exceptional guest service skills.
You will
Check-in and Check-out
guests.
You will have the confidence, patience and listening skills to
address guests concerns
and resolve conflicts, even when presented with stressful and challenging situations.
You will
maximize room sales and conversion of enquires
through pro-active sales activity.
You will
process all reservations
received during your shift.
You will have the ability to
liaise efficiently with all departments
in the hotel.
You may complete




general maintenance duties as required
.
You will ensure
safety and security
requirements are being met.
To be successful for this role you will need to have:
An
enthusiastic and friendly
manner
Superior
communication skills
(verbal and written)
Preferably
1 year of relevant experience
in a similar position
The
ability to
work with numbers
and intermediary Excel skills
Excellent
attention to detail
,
problem solving skills
and the ability to 'think on your feet'
Impeccable
personal presentation
and high standard of grooming
Local knowledge
of the area and greater Melbourne is a plus
The successful candidate must be available to work some weekdays, some weekends and public holidays. Shifts will either be AM shift (7am-3pm) or PM shift (3pm-11pm). Must be able to work unsupervised.
This is a casual role without guarantee on number of days offered, versatile availability is required to make the most of it.
Only applicants with work rights in Australia
will be considered for this position.
National police check and Working with children check will be requested for the successful candidate.
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📌 Guest Service Agent - Casual (Victoria)
🏢 Oros Hotel and Apartments
📍 Victoria