Overview
Join an exciting period of growth at one of Victoria's most spectacular coastal resorts
Set against the stunning backdrop of Victoria's Bass Coast, RACV Inverloch Resort is entering an exciting new chapter with a major expansion that will further enhance our accommodation, guestexperiencesand resort facilities.
About the Role
As the second in charge of the housekeeping department, you will lead Team Leaders and Housekeeping Attendants to ensure the highest standards of cleanliness, presentation, safety and service across the resort.You'll drive operational excellence, support team development and work collaboratively across departments to deliver exceptional experiences for our members and guests.
Key Responsibilities
Support and deputise for the Housekeeping Manager across all operational requirements
Lead,coachand develop Housekeeping Team Leaders and Attendants
Drive departmental performance, qualitystandardsand service excellence
Coordinate daily room allocations, cleaningschedulesand workforce planning
Monitor productivity, labour costs, departmentalbudgetsand inventory levels
Champion workplace health and safety, riskmanagementand compliance activities
Lead training initiatives and ensure all team members meet RACV service standards
Work closely with Front Office,Maintenanceand other operational teams to deliver an exceptional guest experience
Identifyopportunities to improve efficiencies, servicedeliveryand operational outcomes
Lead by example,remainingvisible on the floor and actively supporting the team whenrequired
About You
To be successful in this role, you will bring:




Proven experience in a Housekeeping Manager, Assistant Housekeeping Manager or senior supervisory role within a hotel,resortor hospitality environment
Demonstrated experience leading teams through supervisors or team leaders
Strong operational, organisational and people leadership skills
Experience managing rosters, budgets,productivityand performance outcomes
Comprehensive knowledge of housekeeping operations, cleaning methods,chemicalsand equipment
Solid attention to detail and a passion formaintainingexceptional standards
Excellent communication skills and the ability to build strong relationships across departments
A hands-on leadership style with a positive, solutions-focused approach
Certificate IV in Hospitality, Diploma qualification or equivalent industry experiencewould be desirable
Strong knowledge of HSW policies, compliance and ensuring protected working enviroments
Why Join RACV?
Join a resort undergoing significant growth and expansion
Opportunity to influence operations and shape future service delivery
Career development and leadership opportunities within a growing organisation
Competitive salary and RACV employee benefits
Discounts across RACV resorts, travel,motoringand insurance products




Work in a stunning coastal location on Victoria's Bass Coast
Supportive and collaborative team culture
Be part of a team dedicated to creating exceptional guest experiences
A Few Things to Know
Flexibility isrequired, including weekends and public holidays as part of a 7-day operation
Occasional travel to other RACV properties may be required
Successful applicants will be required to complete employment history,qualificationand police checks
Ready to Apply?
If you're a passionate housekeeping leader who enjoys developing high-performing teams, driving operationalexcellenceand creating memorable guest experiences,we'dlove to hear from you.
Applicants will be required to complete an initial20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Housekeeping and whether any reasonable adjustments may be required.
At RACV, we believe thatmaintaininga diverse and inclusive workplaceisan important elementin our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Apply now and help shape the future of RACV Inverloch Resort during this exciting period of growth and expansion!
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📌 Assistant Housekeeping Manager (Victoria)
🏢 RACV
📍 Victoria