Lex Medicus is seeking a highly organised and customer-focused Client Services Specialist to join our team. In this pivotal role, you'll be the first point of contact for clients and medical experts, managing appointments, coordinating bookings, supporting key accounts, and ensuring every interaction delivers a positive customer experience.
We are seeking a highly motivated and organised professionalwho enjoys a fast-paced environment where no two days are the same and where relationship building, problem solving and service excellence are valued.
Job Description
As a Client Services Specialist, you will play a key role in supporting our clients, medical experts and internal teams by:
Managing appointments and bookings from enquiry through to completion
Providing outstanding customer service via phone, email and online platforms
Building and maintaining strong relationships with clients and stakeholders
Supporting customer onboarding and assisting users with online systems and portals
Managing special requests and resolving enquiries professionally and efficiently
Identifying opportunities to promote additional services and specialties
Coordinating with Operations, Quality and Administration teams to ensure seamless service delivery
Supporting medical experts by managing availability and scheduling requirements
Maintaining accurate records and documentation
Contributing to business development initiatives and client engagement activities
Qualifications
You'll bring:




Experience in customer service, client services, account management or administration
Excellent communication and relationship-building skills
Strong organisational and time-management abilities
Exceptional attention to detail
A solutions-focused mindset with the ability to manage competing priorities
Confidence working with technology and online systems
A collaborative and positive approach to teamwork
Reliability, adaptability and a strong customer-first attitude
Experience within the legal, insurance, medical or allied health industries
Experience managing appointments, scheduling or customer bookings
Exposure to KPI-driven environments
Additional Information
If you're a customer service qualified who thrives on building relationships, delivering exceptional experiences and keeping things running smoothly, we'd love to hear from you.
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Job Location
#J-*****-Ljbffr

📌 Client Services Specialist (Melbourne)
🏢 Medhealth
📍 Melbourne