Technical Support Specialist - Construction Technology
We are seeking a
tech-savvy and hands-on Technical Support Specialist
to join our client's growing team.
This is a field-based role focused on
onsite and phone troubleshooting, resolving client issues and building strong customer relationships
. You will regularly attend construction sites to diagnose and resolve technical issues with access control systems and technology.
Key Responsibilities
Provide technical support and troubleshooting
over the phone and onsite
Regularly attend construction sites to diagnose and resolve issues
Identify faults and find practical solutions to get systems operating correctly
Work directly with clients, site managers, electricians and contractors
Take ownership of issues and follow them through to resolutionProvide clear technical advice and keep clients updated
Build strong, professional relationships with clients
Assist with installation, testing, setup and commissioning when required
Provide basic training and guidance to clients
Record support requests, issues and resolutions accurately
Use
HubSpot, Monday.com and HammerTech
to manage client communication and documentation
About You
We are looking for someone who is
technically minded, confident with technology and enjoys solving problems
.
Excellent and clear communication skills
Must be an Australian Citizen or Permanent Resident
A positive attitude and strong work ethic
A genuine interest in
technology and learning new systems
Strong troubleshooting and problem-solving skills
A hands-on and practical approach




Confidence working with clients and construction site teams
Experience in technical support, field service, electrical, mechanical, security or construction technology is desirable
Ability to explain technical issues clearly and professionally
Robust customer service and relationship-building skills
Good computer skills and the ability to learn new software quickly
A current driver's licence and willingness to travel to construction sites
What We're Looking For
This role would suit someone who:
Enjoys
technology and troubleshooting
Likes being out onsite rather than sitting behind a desk
Is confident speaking with clients and solving problems
Has a
can-do attitude
and is willing to learn
Takes ownership and follows issues through to resolution
Enjoys working in a hands-on, customer-focused environment
Benefits
Regular onsite work across construction sites
Combination of
phone support, onsite troubleshooting and client interaction
Work with innovative access control technology
Training and ongoing technical support
Opportunity to develop your technology and troubleshooting skills
Career progression within a growing business
Supportive and collaborative team environment
About the Company
Our client is a leading provider of
integrated access control solutions for construction sites across Australia
.
They provide weatherproof turnstiles, gates and access control technology specifically designed for construction environments, with ongoing technical support and client service.
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📌 Technical Support Specialist - Construction Technology (New South Wales)
🏢 Frontline Recruitment Group
📍 New South Wales