Receptionist & Culture Ambassador at Paediatric Occupational Therapy Practice - Motivate Kids!
Seeking a part-time dynamic allied health receptionist to join our incredible team for immediate start. The successful candidate will be engaging, have strong interpersonal and organisational skills, and will be committed and open to opportunities for continuous improvement within the role.
They will be able to problem-solve, use initiative, think on their feet, and multi-task. They will have a positive mindset and excellent customer service and phone manner and have the ability to connect with children, parents and allied health professionals.
Key Responsibilities
Welcoming clients and encouraging warm and supportive relationships with parent-carers
Schedule and confirm appointments for clients
Answer phone calls, emails and enquiries from families
Manage client intake and paperwork
Enter client information into electronic medical records system
Collect payments for services and process Medicare Claims
Perform other administrative tasks as needed
Supporting the team of therapists - preparing documents and letters for clients and professionals.
Maintain a clean and organised reception and waiting area
Proactively contribute to office team meetings
Engage in process improvement when required to enhance service delivery and customer service
Meet legislative responsibilities and comply with organisational policies and procedures.
Be a part of a positive and uplifting team culture
Preferably to have experience with National Disability Insurance Scheme/ Medicare and HICAPS.
Qualifications & Experiences
Coordinating administrative functions
Strong customer service skills
Experience with scheduling and appointment management
Proficiency in Microsoft Office and electronic medical records systems
Previous experience in a medical office or healthcare setting is a plus
Skills & Qualities:
Ability to work in a fast-paced environment
Computer savvy, proficient with Apple operating system and Microsoft Office Suite,
'Can do' and positive attitude with the ability to think ahead
Strong problem-solving skills and solution-focused
Attention to detail
Calm and versatile approach
Excellent communication and interpersonal skills
Professionally presented
Personal drive to learn and grow
Strong relationship-building and time-management skills
Able to complete tasks with minimal supervision
Experience with software program Splose is beneficial but not essential
Willing to learn
Screenings & Other:
Current and satisfactory Department of Human Services Working with Children Check
Current and satisfactory National Police Clearance no more than 3 years old
Senior First Aid, CPR, Fire Warden training desirable
Current Full driver's license, own vehicle, and comprehensive car insurance
Location:
Location will be at our Broadview studio.
Salary:
Salary depends on skills and experience.
Family-owned and family-friendly, allied health private practice offers a great prospect to work collaboratively in a way that supports your own future goals and skill development as Motivate Kids grow.
Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates will be considered.