Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
Delivering onsite and remote support while meeting agreed service levels and customer expectations
Managing incidents, requests and service activities through ServiceNow
Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
Troubleshooting and supporting Windows 11 endpoint environments
Assisting with Entra ID (Azure AD) user and device management activities
Managing device deployment, asset lifecycle and hardware replacement activities
Building solid relationships with customer stakeholders and end users
Identifying service improvement opportunities and contributing to continuous improvement initiatives
Requirements
Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
Strong Microsoft 365 administration and user support experience
Hands-on experience with Microsoft Intune endpoint management and modern device management practices
Strong Windows 11 troubleshooting and support skills
Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
Experience supporting endpoint security, compliance and device management policies
ServiceNow or similar ITSM platform experience
Excellent customer service,



communication and stakeholder engagement skills
Experience supporting enterprise end-user environments
ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
Core Competencies
Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management.
Strong focus on customer service, incident management, and continuous improvement in IT support environments.
Highest-signal resume keywords
Level 1 And Level 2 IT Support
Microsoft 365 Administration
Microsoft Intune Endpoint Management
Windows 11 Troubleshooting
ServiceNow Experience
ATS Optimization Keywords
Hard Skills
Technical Support
Incident Management
User Support
Endpoint Management
Device Management
Troubleshooting
Compliance Policies
Asset Lifecycle Management
Hardware Replacement
Service Improvement
Soft Skills
Customer Service
Communication
Stakeholder Engagement
Certifications & Qualifications
ITIL Foundation
Microsoft Certifications
Industry Keywords
Managed Services
Endpoint Security
Identity Management
Corporate IT Support
Continuous Improvement
Tools & Technologies
Microsoft 365
Microsoft Intune
ServiceNow
Windows 11
Entra ID (Azure AD)
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📌 End User Services Engineer – Intune Mdm, Kandji (Melbourne)
🏢 Jobtailor
📍 Melbourne