Your new company
Join a high-profile federal government department that delivers critical services both domestically and internationally.
Working within a large and complex ICT environment, you will be part of a team focused on enhancing service management capability, improving user experience, and driving continuous service improvement across the organisation.
This is an excellent opportunity to contribute to enterprise-wide ICT initiatives while working in a collaborative and outcomes-driven environment.
Your new role
As an APS6 ITSM Enablement Specialist, you will play a key role in strengthening and maturing IT Service Management (ITSM) practices across the organisation.
Acting as the bridge between people, process, and technology, you will help optimise the enterprise ITSM platform, improve service delivery processes, and drive the adoption of best-practice ITIL-aligned frameworks.
You will work closely with ICT teams, business stakeholders, and service providers to configure and enhance ITSM tools, develop policies and procedures, support governance activities, and identify opportunities for continuous improvement.
This role is ideal for someone who enjoys improving operational efficiency, influencing service management outcomes, and enabling teams to deliver exceptional customer-focused services.
What you'll need to succeed
Demonstrated experience in IT Service Management (ITSM)



operations and service delivery environments
Strong understanding of ITIL frameworks and service management best practices
Experience configuring, maintaining, or optimising ITSM platforms and workflows
Ability to develop and improve policies, processes, standards, and supporting documentation
Strong stakeholder engagement and relationship-building skills
Experience analysing business processes and identifying improvement opportunities
Excellent problem-solving, communication, and analytical skills
Ability to work independently and manage competing priorities in a agile environment
NV1 Security Clearance (mandatory)
What you'll get in return
12-month non-ongoing opportunity with a 6-month extension option and potential for ongoing employment
Opportunity to work in a high-profile federal government ICT environment
Exposure to enterprise-scale ITSM platforms, governance frameworks, and service improvement initiatives
Hybrid working arrangements based in the ACT
Work alongside experienced ICT professionals and key business stakeholders
The ability to influence and improve service management practices across a large and complex organisation
A collaborative and supportive team environment focused on innovation, service excellence, and continuous improvement
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📌 Itsm Enablement & Operations Leader (Rfx29102) – Multiple Roles (Canberra)
🏢 Rashi Joshi
📍 Canberra