The Opportunity
As our Customer Service Officer, you'll be the friendly face of our Southportsite, creating positive experiences for participants and supporting them on their employment journey.
Working alongside the Site Lead and Employment Services team, you'll help keep the site running smoothly while delivering exceptional customer service every day.
Key Responsibilities:
Welcome participants and manage face-to-face, phone, email and online enquiries.
Support the day-to-day administration of the site, including managing appointments, diaries, inboxes and phone enquiries.
Maintain accurate participant records and complete compliance checks.
Contact direct registration leads and assist with participant bookings and referrals.
Support the team with wider operations and administrative tasks.
Build positive relationships with participants and stakeholders while delivering a high standard of customer service.
About you
You're organised, approachable and enjoy helping people.
You thrive in a busy environment, can juggle competing priorities and take pride in delivering a great customer experience.
You'll also bring:
Experience in customer service and administration.
Strong communication and relationship-building skills.
Excellent organisation and attention to detail.
Confidence using a range of computer systems.
The ability to work independently and as part of a team.




Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
We're proud to be certified
Great Place to Work
several years in a row and
Outstanding Place to Work for Women ****
–and we live it every day.
We support work-life balance and offer great benefits to help you thrive:
Flexible working options
14 weeks paid parental leaveafter 6 months
$500 My Benefits voucherreferral bonus
3 paid Christmas close-down days
Buy or cash out extra annual leave+ 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do.
Our values—
United, Savvy, Trailblazers, and Thrive
—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
Learn more about our commitment here.
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📌 Customer Service Officer (Gold Coast)
🏢 MEGT (Australia
📍 Gold Coast