Workpac Group – Sydney Western Suburbs NSW
Our client is seeking a Service Desk Support Officer to provide first-point-of-contact support for incoming IT enquiries. This role is primarily administrative and customer service focused, supporting the logging, coordination, and management of service requests
What You Will Be Doing
Act as the first point of contact for IT support calls and enquiries
Log, categorise, and manage service requests
Gather information from users to accurately record requests
Triage and redirect technical issues to the appropriate IT team
Monitor outstanding tickets and follow up on job progress
Escalate urgent or unresolved issues when required
Provide users with updates on their requests
Maintain accurate records and documentation
Provide general administrative support to the IT / Service Desk team
What You Will Need
Current Driver's Licence and reliable transport
Confident and professional telephone manner
Good written and verbal communication skills
Strong general computer literacy
Ability to manage multiple requests and competing priorities
Reliable, punctual, and professionally presented
Previous IT Help Desk, Service Desk, or ticketing experience is highly regarded
What's in It for You?
5-week initial assignment with potential for ongoing work
Supportive team environment




My Benefits Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub, as well as special offers through our partnership with Flare
Service Desk Support Officer
$***** per hour
Located in Bankstown Aerodrome, NSW
MondayFriday | 8:00 AM4:00 PM
Start Date: 17 August ****
About Our Client
Our client is seeking a Service Desk Support Officer to provide first-point-of-contact support for incoming IT enquiries. This role is primarily administrative and customer service focused, supporting the logging, coordination, and management of service requests
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
At WorkPac, we foster a work workplace where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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📌 Service Desk Support Officer (Sydney)
🏢 Workpac Group
📍 Sydney