We are looking for an experienced and highly capable IT, Systems & Business Support Manager to join our growing group of businesses in an in office role.
This position will take ownership of our technology environment while also becoming heavily involved in systems, reporting, process improvement and broader business support.
We are not looking for a traditional IT help-desk person.
We need someone who can understand how an entire business operates, connect the systems behind it, identify inefficiencies and take ownership of making things work properly.
The Role
You will be responsible for the day-to-day management and ongoing development of our technology and business systems across multiple businesses.
Your responsibilities will include:
Managing our overall IT environment
Microsoft 365 administration
Teams and SharePoint management
User accounts, permissions and access controls
Cyber security and system security
Device and endpoint management
Backups and disaster recovery
Network, Wi-Fi and infrastructure management
PBX and VoIP phone system management
Website management
Hosting, domains and DNS
Website forms and integrations
CRM and software integrations
APIs, webhooks and workflow automation
Troubleshooting issues between business platforms
Managing software licences and subscriptions
Working with external developers and software providers
Maintaining system documentation
Developing stronger internal processes and controls
Systems & Automation
A major component of this role will be improving how our systems communicate with each other.
We want someone who can look at a process and identify where technology can remove unnecessary administration.
This may include:
Connecting different software platforms
Building automated workflows
Improving data movement between systems
Automating reports
Reducing duplicate data entry
Building dashboards
Improving document workflows
Improving customer communication systems
Reviewing and implementing AI tools
Creating more efficient internal processes
Business Support & Reporting
This role will also sit closely with management and assist with broader business systems and reporting.
Depending on experience, this may include:
Preparing and maintaining management reports




Reviewing business data for accuracy
Assisting with financial and operational reporting
Maintaining internal dashboards
Supporting accounts payable and receivable processes
Assisting with reconciliations and administrative finance processes
Maintaining internal systems and procedures
Building reports for management
Identifying operational issues through data
Supporting staff with system training
Creating and improving SOPs
Ensuring information is being entered and managed correctly across systems
You do not necessarily need to be an accountant, however strong numerical skills and experience working with business reporting, finance systems or operational data would be highly regarded.
Platforms
Our businesses currently use a range of platforms including:
Microsoft 365
Teams
SharePoint
Simpro
ServiceM8
Xero
Podium
Pylon
Website and hosting platforms
PBX / VoIP systems
CRM and customer communication platforms
Online forms and portals
Automation and integration tools
Experience with every platform is not required.
We are far more interested in someone who understands systems architecture and can quickly learn how different platforms work together.
What We're Looking For
The ideal candidate will have experience across a combination of:
IT management
Systems administration
Microsoft 365
Cyber security
Networking
Systems integrations
APIs and webhooks
Workflow automation
Websites and hosting
DNS and domains
PBX / VoIP systems
CRM platforms
Reporting and dashboards
Data management
Business process improvement
Finance or operational systems
The Type of Person We Want
We are looking for someone who sees an issue and takes ownership of it.
Someone who will walk into the business and say:
"Why are we doing this manually?"
"These two systems should be integrated."
"There is a security risk here."




"This report could be automated."
"We can build this process better."
You will need to be:
Highly organised
Technically capable
Commercially minded
Proactive
Analytical
Comfortable working autonomously
Able to communicate technical information clearly
Confident working directly with management
Able to manage competing priorities across multiple businesses
Comfortable being hands-on when required
Why This Role Is Different
This is an opportunity to become the internal owner of technology and systems across a growing group of businesses.
Rather than being brought in only when something breaks, you will be embedded within the business and have the opportunity to influence how our systems are structured as we continue to grow.
For the right person, this role has significant scope to develop into a broader:
Group IT, Systems & Automation Manager
or
Business Systems Manager
position.
Location & Hours
Full time, on-site position based in Albury.
We are specifically looking for someone who wants to work inside the business and become part of the team rather than operating solely as an external IT provider.
Remuneration
A competitive salary will be negotiated based on experience and capability.
We are prepared to pay appropriately for someone who can genuinely take ownership of this function and bring strong technical and commercial capability to the business.
To Apply
Please provide your CV and a short introduction outlining:
Your IT management experience
Systems you have managed
Integrations or automations you have personally implemented
Microsoft 365 experience
Cyber security experience
Website and hosting experience
PBX / VoIP experience
Reporting or business systems experience
Examples of processes you have improved or automated
We are particularly interested in candidates who can demonstrate what they have personally built, integrated, automated or improved, rather than simply listing software they have previously used.
Pay: $59,****** – $110,****** per year
Benefits:
Referral program
Experience:
Software design: 5 years (Preferred)
Location:
Albury NSW **** (Preferred)
Work Location: In person

📌 It, Systems & Business Support Manager (New South Wales)
🏢 Collective Co Services
📍 New South Wales