Wangara MG is part of Regent Motors Group, a growing automotive company with dealerships across Western Australia and the Northern Territory.
An exciting opportunity is available for an experienced Service Advisor to join our growing team.
Acting as the primary contact between our customers and the Service Department, you will help ensure every customer receives a professional, effective and positive service experience.
This is a fast-paced role suited to someone who is highly organized, customer-focused and confident managing multiple priorities.
Key Responsibilities
Welcome customers and discuss their vehicle servicing and repair requirements
Manage service enquiries, bookings and repair orders
Provide customers with accurate estimates of costs and completion times
Keep customers informed throughout the servicing and repair process
Organize courtesy vehicles when required
Liaise with the Service Manager, Workshop Controller and technicians to coordinate workflow
Obtain customer authorization for additional repairs
Ensure work is completed within the allocated timeframe
Respond to customer enquiries, concerns and complaints professionally
Maintain accurate customer and vehicle information
Promote dealership services and help generate new business
Support the Service Manager with departmental requirements
Help ensure the smooth operation of the department in the Service Manager's absence




Work towards individual and departmental sales targets and KPIs
About YouTo be successful in this role, you will have:
A minimum of two years' experience in a similar Service Advisor role
Strong knowledge of the automotive industry
A sound understanding of vehicle mechanics and operation
A proven record of achieving sales targets and KPIs
Exceptional customer service skills
Strong organizational and time management abilities
Excellent communication and negotiation skills
The ability to communicate professionally with customers and workshop technicians
Effective leadership skills
The ability to work independently and as part of a team
Confidence working in a busy, fast-paced workplace
Proficiency in Microsoft Office and dealership computer systems
A current and valid WA driver's license
What We Offer
Excellent remuneration package
Fun and vibrant team environment
Ongoing training and development
Career progression opportunities within the group
The opportunity to join an established and growing automotive company
All applications will be treated with the strictest confidence.
If you have the experience, customer focus and drive required to excel in this position, click "APPLY" now to join the Wangara MG team.
Subject to a Satisfactory National Police Certificate

📌 Service Advisor (Western Australia)
🏢 Regent Motors Group
📍 Western Australia