About the RoleReporting to the Front Office Manager and Assistant Front Office Manager you will be at the heart of hotel operations, leading by example and ensuring the seamless delivery of five-star service across the property.As Manager on Duty, you will:Champion exceptional guest service and create memorable experiencesCoordinate and oversee Front Office operations to ensure smooth daily performanceFoster effective communication between Front Office and all hotel departmentsAct as the representative of Senior Management during your shiftResolve guest concerns professionally and efficientlyEnsure the comfort, safety, and satisfaction of all guestsSupport and inspire your team to achieve service excellenceThis is an exciting opportunity for a hospitality professional who enjoys taking ownership, solving challenges, and making a genuine impact on the guest journey.About YouTo succeed in this role, you will bring:A minimum of 2 years' experience in a similar leadership role within a 5-star hotel environmentOutstanding verbal and written communication skillsThe ability to remain calm, professional,



and guest-focused in a rapid-paced environmentStrong problem-solving and decision-making capabilitiesExperience with Opera PMS, PABX, and Microsoft Office applicationsA passion for luxury hospitality and creating exceptional guest experiencesEssential RequirementsCurrent First Aid CertificationCurrent RSA CertificationFull Australian working rightsFlexibility to work rotating shifts across a 7-day rosterWhy Join Shangri-La Sydney?
At Shangri-La Sydney, you'll be part of a team that values excellence, collaboration, and genuine hospitality.
We offer:A supportive and inclusive workplace cultureCareer development and progression opportunities within a global luxury hotel brandOngoing training and mentorship from experienced leadersThe chance to work in one of Sydney's most iconic hospitality destinationsReady to Take the Next Step?
If you're passionate about luxury hospitality, thrive in a leadership role, and are ready to elevate your career with one of the world's most respected hotel brands, we would love to hear from you.Apply today and begin your journey with Shangri-La Sydney.
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📌 Manager On Duty (Sydney)
🏢 Shangri-La Hotels
📍 Sydney