Job Description

Audio Visual Service Technician

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Join a Team That Keeps Critical AV Technology Performing at Its Best

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Location: Melbourne, VIC

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Employment Type: Full Time

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Company: EQUANS ANZ

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At EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.

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We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.

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This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.

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Why Join EQUANS?

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- Work on diverse and technically challenging AV environments

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- Join a respected global organisation with strong local delivery

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- Ongoing training, certification support and professional development

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- Exposure to leading AV and Unified Communications technologies

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- Autonomous field-based role with strong team support

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- Career growth opportunities across a broad range of technical services

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About The Role

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As an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.

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You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.

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Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality, and professionalism.

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Key Responsibilities

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Technical Service & Support

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- Deliver priority on-site and remote support for AV and videoconferencing systems

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- Diagnose, troubleshoot and repair commercial-grade AV equipment

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- Perform preventative and corrective maintenance activities

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- Respond to incidents and service requests within agreed service levels

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- Provide technical assistance and user support for AV and VC technologies

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- Develop and maintain user guides and operational documentation

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- Maintain accurate asset registers, spare parts inventories and service records

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- Assist with repair quotations where warranties have expired

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- Ensure all work is completed in accordance with company quality standards and customer expectations

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About You

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You're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.

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You take pride in delivering high-quality work, building strong customer relationships, and continually developing your technical expertise.

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Essential Skills & Experience

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- Demonstrated experience within the Audio Visual industry

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- Strong fault-finding and troubleshooting capability

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- Experience supporting AV and videoconferencing systems

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- Excellent communication and stakeholder management skills

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- Solid customer service orientation

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- Ability to manage competing priorities and work autonomously

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- Construction Industry White Card

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- Current Australian Driver's Licence

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Preferred Qualifications

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- Undergraduate qualification or relevant technical certification in a related field

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- Experience supporting enterprise AV, unified communications or collaboration technologies

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- Understanding of service management principles and ticketing systems

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Ready to Join a Global Leader?

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If you're passionate about technology, enjoy solving complex technical problems, and want to be part of a team delivering essential AV services across some of Australia's most important sectors, we'd love to hear from you.

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📌 Service Technician (Yallourn)
🏢 EQUANS ANZ
📍 Yallourn