The responsibility is to ensure that Infrastructure and Operations provides the "last mile" of IT services through project delivery, service management, vendor management, continual improvement and standards implementation. The I&O; Country Head - ANZ must actively participate and collaborate in fostering a global I&O; capability, drive IT cost transparency in Australia and New Zealand, manage the delivery of services / SLA's and ensure the consumption of standard IT services across.

Description

- Responsible for representing Global IT Infrastructure and Operations in the ANZ IT leadership discussions and business stakeholder management.
- Lead the Field Support and Service Desk services in ANZ.
- Responsible for ensuring requirements of Regional IT are delivered through Global IT Infrastructure and Operations service offerings e.g., operational support requirements or functional requirements (for all services owned by Global IT Infrastructure and Operations).
- Coordinate communication between Regional IT and the respective Service Owners and Managers within the global Global IT Infrastructure and Operations organization e.g., in relation to operational problems or service feedback.




- Lead regular SLA reviews with Regional IT Head and our IT service partners for ANZ.

Profile

- University Degree in an IT technical subject or any comparable education
- ITIL v3 or ITIL4 foundation certification
- Extensive knowledge of the IT Industry.
- At least 10+ years of managerial IT experience in a multinational setting managing across Australia and New Zealand.
- Experience working in a matrix organization.
- Exceptional stakeholder management (Within global IT and the country business leaders)
- Occasional (up to 20%) Travel Requirement

Job Offer

We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.

The Adecco Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.

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📌 I&O Country Head - ANZ (City of Sydney)
🏢 @
📍 City of Sydney