Gold Coast Dry Cleaning has cared for this city's garments longer than any other cleaner in the region, and today we are its largest. From our Bundall facility we look after luxury hotels, resorts, government departments and corporate clients. We're looking for someone to own the accounts side of those customers.
The role
Much of the arithmetic is automated. The judgement is not. You'll run the weekly, fortnightly and monthly billing for around 70 account customers, check what the system produced before it reaches a hotel, chase what's owed, and set up new customers. You'll also be trained on the front counter — understanding how a garment moves through the business is what makes the invoicing make sense. You'll be doing
- Weekly, fortnightly and monthly billing runs, and reviewing each batch before it's issued
- Applying the rules the software doesn't handle, and flagging what looks wrong
- Aged receivables: reminders, statements,
phone calls
- Price enquiries by email, and setting up recent account customers
- Monthly reconciliation between our systems, explaining every difference
- Front counter service
You’ll need
- Care with numbers, and the habit of double-checking rather than assuming
- Confident written English — you'll be writing to hotel general managers
- Comfortable on the phone, including with unhappy customers
- Basic to intermediate Excel
- Discretion with customer information
Not required: advanced Excel, Python or any technical background. We train you on our systems, on Excel, and on how to use AI tools properly — with a structured program and a proper assessment at the end.