Cullen Jewellery is seeking a Client Care Manager to lead a team of after-sales consultants, delivering exceptional client care and proactive problem-solving. You will oversee standard and non-standard services, coordinate repairs, remakes, and insurance claim support, and drive improvements in client experience across emails, calls, and in-person interactions.
The role requires proven people management experience in jewellery/retail, robust leadership, and excellent communication.
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📌 Client Care Manager — Premium Jewellery & After‑Sales Lead (Camberwell)
🏢 CullenUS
📍 Camberwell
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