We are seeking a friendly, professional, and highly organised Full-Time Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment.
The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role.
Rotating Weekend shifts - Required.
Key Responsibilities
- Greeting patients in a warm and professional manner.
- Managing appointment bookings, cancellations, and recalls using Best Practice software.
- Answering and directing telephone enquiries.
- Processing patient registrations and maintaining accurate medical records.
- Billing patients, processing Medicare claims, and handling EFTPOS payments.
- Liaising with doctors, nurses, allied health professionals, and external healthcare providers.
- Managing incoming correspondence, referrals, and pathology results.
- Maintaining patient confidentiality and complying with privacy legislation.
- Providing administrative support to ensure the smooth day-to-day operation of the practice.
Essential Criteria
- Minimum 1 year of medical reception experience in a general practice or specialist clinic.
- Previous experience using Best Practice medical software (essential).
- Outstanding customer service and communication skills.
- Excellent organisational skills with the ability to multitask.
- Strong attention to detail and accuracy.
- Professional presentation and a positive, friendly attitude.
- Ability to work independently and as part of a team.
- Sound computer skills and the ability to learn new systems quickly.
Desirable
- Experience with Medicare billing and claiming.
- Knowledge of medical terminology.
- Understanding of patient confidentiality and privacy requirements.
What We Offer
- Full-time, permanent position.
- Supportive and friendly team environment.
- Modern, well-established medical practice.
- Ongoing training and career development opportunities.
If you are an experienced Medical Receptionist with Best Practice knowledge and a genuine commitment to providing outstanding patient care, we would love to hear from you.
Apply today by submitting your resume and a cover letter outlining your experience and suitability for the role.
📌 Medical Receptionist (Cranbourne)
🏢 Cranbourne West Medical Centre
📍 Cranbourne
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