About the role

Our participants have diverse and complex support needs. Depending on the individual, your role may include supporting participants with complex physical, intellectual or psychosocial disabilities, providing high-intensity personal care and daily living assistance, and supporting participants who may experience behaviours of concern or emotional dysregulation. You will follow Positive Behaviour Support Plans, health plans and established routines, implementing proactive and trauma-informed support strategies. Your responsibilities will include medication assistance and accurate documentation, supporting appointments, community access and meaningful activities, assisting with meal preparation, household tasks and maintaining a safe environment, recognising and responding appropriately to changes in a participant's presentation, completing clear, accurate and timely shift notes and incident reports, and working collaboratively with families, support coordinators, clinicians and the wider support team.

Key responsibilities

- Support participants with complex physical, intellectual or psychosocial disabilities
- Provide high-intensity personal care and daily living assistance
- Support participants who may experience behaviours of concern or emotional dysregulation
- Follow Positive Behaviour Support Plans, health plans and established routines
- Implement proactive and trauma-informed support strategies
- Assist with medication and accurate documentation
- Support appointments, community access and meaningful activities
- Assist with meal preparation, household tasks and maintaining a safe setting
- Recognise and respond appropriately to changes in a participant's presentation
- Complete clear, accurate and timely shift notes and incident reports

About you

- Demonstrated experience supporting people with complex or high needs
- Remain calm,



responsive and emotionally regulated during challenging situations
- Understand that behaviour is a form of communication
- Can follow detailed care plans, risk assessments and support strategies consistently
- Use initiative while remaining within the participant's established plans and professional boundaries
- Communicate clearly and respectfully with participants, families and colleagues
- Reliable, punctual and committed to providing continuity of care
- Comfortable working independently and as part of a broader team
- Accept feedback professionally and willing to learn
- Understand the importance of accurate documentation, confidentiality and accountability

Essential Requirements

- Current NDIS Worker Screening Check (Yellow Card)
- Current Working with Children Check (Blue Card), where required
- Current First Aid and CPR certificates
- NDIS Worker Orientation Module certificate
- Australian driver's licence
- Reliable, registered and comprehensively insured vehicle
- Relevant qualifications and/or demonstrated complex-care experience
- Availability to work a combination of mornings, afternoons, evenings, weekends, public holidays and sleepover shifts
- The right to work in Australia

About us

At People of Peony, we believe exceptional support begins with exceptional people. We are looking for experienced, confident and compassionate Disability Support Workers to join our team and support participants with complex and high needs. This is more than simply filling a shift. It is about building trust, creating safety and providing consistent, person-centred support that helps each participant live with greater choice, dignity and independence. Our Peony Patch is made up of people with different personalities, experiences and strengths; however, we are united by one shared purpose: helping people live lives filled with dignity, possibility and choice.

📌 Experienced Disability Support Workers | Complex & High-Needs Support (Toowoomba)
🏢 People of Peony
📍 Toowoomba