Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.
As the Porter/Valet at Mondrian Gold Coast, you’ll be the ultimate connector, ensuring our guests and residents experience the very best of luxury living. From personalised recommendations to seamless service, you’ll be the go-to expert for creating unforgettable moments. Whether it’s securing exclusive reservations, coordinating bespoke experiences, or simply adding a touch of magic to every interaction, you’ll bring passion, precision, and personality to the role.
THE ROLE
Daily concierge desk operations including inventory controls and adherence to service protocols
Uphold the Mondrian luxury service standards
Provide warm welcome to guests and visitors, assist with valet parking, luggage storage, delivery and retrieval
Provide guest and owner requests and enhance service offerings
Address and resolve guest and owner inquiries or issues promptly, ensuring a positive experience and maintaining high service quality
THE REQUIREMENTS
Previous experience in a similar guest service/concierge role in a luxury environment
Opera Cloud Experience is desirable
Robust leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach
Valid Australian Driver's License
Ability to work various shifts including evenings, weekends and public holidays
WHY JOIN US
A first point of contact role in one of Gold Coast's most recognisable hotels
Global Hotel and F&B; Discounts
Long-term stability and genuine progression opportunities within the company
A qualified, high-standard culture built on teamwork and respect
Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around energetic dining, entertainment, a cutting-edge spa with a world-class edge. APPLY NOW!