Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. • Making outbound phone calls and receiving inbound phone calls. • Creation and setup of recent patients • Identify and articulate any process operational improvement initiatives. • Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible.
Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. • Review and investigate customer complaints on a periodic basis. • Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. • Liaise with the recent starters as a ‘buddy’ to make the onboarding process smoother for the current employee.
Escalate and discuss with CC ANZ Manager for escalations. • Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. • Effectively communicate with internal and external stakeholders regarding issues impacting customers. • Support team members to perform operational duties during their absence

📌 Customer Care Representative Macquarie Park
🏢 Fresenius Medical Care
📍 Macquarie Park