We pride ourselves on delivering outstanding customer service alongside professional repair solutions. We are looking for a friendly and organised Customer Service Representative to be the first point of contact for our customers.
Responsibilities
Welcome customers and assess repair requirements.
Book in repair jobs and maintain accurate records.
Explain repair options, pricing, and turnaround times.
Answer phone calls, emails, and online enquiries.
Process payments and issue invoices.
Follow up with customers regarding repair status.
Coordinate with technicians to ensure smooth workflow.
Maintain a professional and welcoming reception area.
Requirements
Previous customer service or retail experience.
Excellent verbal and written communication skills.
Robust organisational and multitasking abilities.
Basic computer skills.
Positive attitude and willingness to learn.
Ability to remain calm in a busy workplace.
Preferred Skills
Experience in a phone or computer repair shop.
Knowledge of smartphones, laptops, and accessories.
Experience using POS or repair management software.
Benefits
Competitive salary.
Supportive team environment.
On-the-job training.
Career progression opportunities.
Staff discounts on repairs and accessories.
Pay: $49,900.00 – $60,000.00 per year
Work Location: In person
📌 Customer Service Representative Camberwell
🏢 MKC Camberwell
📍 Camberwell
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