Swaggy’s Panel Shop is looking for an experienced Administration Assistant to join our friendly, family-run panel shop in Vermont.
This is an key role within our small team, and we are looking for someone who already understands the smash repair industry and can confidently manage the day-to-day administration of a busy workshop.
Previous iBody experience and smash repair industry experience are essential for this role.
About the Role
This is a part time position working Tuesday to Thursday, approximately 20–24 hours per week, with some flexibility around start and finish times for the right person.
Your responsibilities will include:
Managing and updating jobs in iBody
Liaising with insurance companies and assessors
Managing and following up third-party claims
Liaising with solicitors and other legal representatives regarding third-party claims
Following up outstanding insurance and third-party payments
Preparing and sending invoices
Booking vehicles in for repairs
Answering phones and assisting customers
Keeping customers updated on the progress of their repairs
Following up outstanding information, approvals and documentation
General emails and workshop administration
Helping ensure jobs progress smoothly from booking through to completion and payment
What We Are Looking For
To be considered for this position, you must have:
Previous iBody experience
Previous experience working in a panel shop/smash repair environment
Experience dealing directly with insurance companies and assessors
Experience managing third-party claims and dealing with solicitors/legal representatives
Experience following up outstanding payments and claims
Robust administration and organisational skills
Excellent attention to detail
Confidence dealing with customers, insurers and legal representatives
The ability to work independently and manage your own workload
A proactive approach – you don't wait for someone to tell you that something needs following up