Description

Service Experience Agent

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most significant resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Service Experience Agent who can help us grow, build lasting relationships, and inspire excellence.
Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends
Grow your career without limits – Access world-class training, development programs, and endless career prospects within the world’s largest hotel group
Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed
Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues
Birthday perks – Celebrate your special day with a paid day off
Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all

About the Role

Duties
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
Answer, record,



and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Skills & Experience
Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to prospect. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

📌 Service Experience Agent Perth
🏢 Important Business
📍 Perth