We're looking for an experienced front office qualified to join our boutique Darling Harbour property. This is a hands‑on role for someone who takes pride in delivering polished guest service and can run the front desk with confidence and minimal supervision.

Depending on experience, the role may be offered at Senior Front Office Agent or Front Office Supervisor level.

Key Responsibilities
Deliver a consistently high standard of guest service and resolve guest issues promptly and professionally across check‑in, check‑out and guest enquiries
Manage room reservations, allocations and tasks in the PMS
Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
Respond to booking enquiries across all channels
Maintain accurate guest records and uphold privacy and data‑handling standards
Monitor guest reviews and feedback and flag recurring issues

Skills and Experience




Experience in hospitality with 2–5 years of delivering elevated, guest‑first service
Ability to multitask and stay organised in a fast‑paced environment
Robust computer literacy with the ability to learn new software and systems quickly
Experience with a hotel PMS a plus, but not required
Able to work independently
Excellent verbal and written communication skills
Robust attention to detail
Well presented, skilled and calm under pressure
Full working rights in Australia

For the Supervisor level
Experience guiding or supporting front office team members on shift
A proactive approach to improving front office processes and service standards

Working days: Monday to Friday, 8am to 3:30pm.
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📌 Senior Front Office Agent / Front Office Supervisor City Of Sydney
🏢 Kith Hotel Darling Harbour
📍 City of Sydney