The HR Ally is seeking an experienced Senior Specialist - Contact Centre Platforms to support and maintain enterprise contact centre settings in Sydney. You will work hands-on with Avaya and Verint platforms to ensure high availability and service excellence.
Responsibilities include L2/L3 operational support, monitoring performance, incident resolution within SLAs, ITIL processes, and coordinating with cross-functional teams. Solid communication and stakeholder management are essential.
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📌 Sydney Based Senior Specialist, Contact Centre Platforms City Of Sydney
🏢 The HR Ally
📍 City of Sydney
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