TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.
Your recent role
5 Star Customer Service.
Data entry.
Respond to internal and external customer queries.
Answering phone calls on first ring.
Manage relationships between stakeholders and provide first line resolution.
Manage customer complaints to resolution, following set procedures.
Your skills and experience
Exceptional phone manner
Previous experience in data entry
Highly organised
Excellent communication and time management skills
Intermediate skills in MS office suite are required
Previous experience using CRM tools e.g., Sales Force would be highly regarded
Understanding of urgency and working towards set KPIs and SLAs
What we offer
Competitive Salary Package
Learning and development opportunities
Scope for growth within the business
Support from a robust network of business partners
Employee share program
Great staff perks program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.
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📌 Customer Service Officer City Of Blacktown
🏢 Cleanaway Waste Management
📍 City of Blacktown
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