Customer Service Professionals - Contact Centre

Customer Service Professionals - Contact Centre

15 Sep
|
TactiCall Recruitment Services
|
Brisbane

15 Sep

TactiCall Recruitment Services

Brisbane

- CBD fringe location close to public transport – Global Award Winner
- Multiple Permanent and Full-Time Casual roles
- Customer Service at it's absolute BEST


Do you live and breathe customer service excellence?

Would you love to work, learn and grow in an insanely Customer Centric culture?

Ever wondered what it would be like working in a multiple award-winning Contact Centre?

Do you find an organisation that is experiencing exceptional growth with long term career and development opportunities appealing?

The Company:

DHL is the global leader in Express, Transport and Logistics, servicing 220+ countries and territories worldwide.





They are dedicated to providing fast and reliable services that aim to exceed customer expectations.

We have multiple permanent and Full Time casual positions available within their customer service department, located in Brisbane City at Roma Street working 38 hours per week. The casual roles, while working full time hours may have the opportunity to become permanent full-time based on performance and business needs.

The Position:

Customer Service Agents are responsible for taking and actioning inbound telephone calls, customer bookings and queries, and providing excellent customer service to callers who are sending or receiving items all over the globe. You will also be offering additional services that will support the customer and enhance the customer experience. This is a strong service focused role where quality of customer interaction and WOWing the customer is the primary goal.

To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:

- Previous Customer Service experience and a genuine passion for service excellence and a stable work background
- Excellent telephone manner with strong verbal communication skills
- Attention to detail
- Fantastic problem solving skills
- Sound computer skills
- High levels of reliability and accountability
- Can-Do attitude

Position Details:

- Training - 6 weeks of paid classroom-based training combined with on-the-job coaching
- Brisbane CBD location
- Permanent: $51,938 p.a. + super + incentives
- Full-Time Casual $32.77 / hr + super + incentives
- Possible incentives average $400 / month
- Penalty Rates apply to evening and Saturday shifts
- Limited annual leave is available for the first 6 months of employment due to workload and consolidation of training
- Training commences on 15th October 2018

Don’t wait – you will need to ACT NOW to get in on this awesome opportunity!

As these are Permanent, long term opportunities we will only be accepting applications from people who have unlimited working rights in Australia.  We are unable to accept applications from people on student or working holiday visas.

At DHL Express, the safety of all their employees, visitors, contractors, customers and community is their highest priority. For this reason, DHL Express has a zero tolerance for drugs or alcohol at all of their workplaces and controlled sites. DHL Express have introduced random drug and alcohol testing across all of their workplaces and controlled sites and all staff are required to comply with this policy. Australian Federal Police Checks will also be conducted as part of this selection process.

How to apply:

Click Apply to submit your application and ensure you attach your resume. 

Before applying please ensure you read, understand and accept the terms outlined in our Privacy Policy which can be viewed at http://www.tacticall.com.au/page/about-us/privacy-statement/

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and Linkedin.

Customer Service Professionals - Contact Centre

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