We're Henderson Advocacy, Australia's leading residential and commercial buyers agency.
The Role
You'll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned.
You'll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.
What You'll Do
Welcome new clients, set expectations, and coordinate onboarding
Liaise with brokers and internal teams to keep finance and approvals on track
Support Strategy Leads and Buyer's Agents with clean briefs and smooth handovers
Keep clients engaged through regular updates and insights
Oversee the deal journey from offer to settlement
Drive retention through post-purchase follow-ups, check-ins, and NPS
You'll Be Great At This If You
Love building relationships and keeping projects organised
Thrive in a fast-moving, people-first environment




Are tech-savvy with CRM systems (Zoho, Moxo, Asana)
Bring energy, empathy, and accountability to every client interaction
What We Offer
Market-competitive salary & Bonus: Because top talent deserves to be rewarded.
Career Growth Opportunities: We're scaling quickly, and there's no ceiling on where this role could take you.
Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.
Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack's yacht.
Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that's redefining the property game.
Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.
#J-*****-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Henderson Advocacy
📍 New South Wales