Service Desk Lead: Retail Tech & 24/7 Operations (Melbourne)

Service Desk Lead: Retail Tech & 24/7 Operations (Melbourne)

12 Aug
|
HCLTech - Australia and New Zealand
|
Melbourne

12 Aug

HCLTech - Australia and New Zealand

Melbourne

HCLTech Australia in Melbourne seeks an experienced Service Desk Shift Lead to oversee end-to-end service desk operations across onshore, offshore, and nearshore teams.
You will manage real-time service delivery, escalations, and governance for retail stores, distribution centres, and corporate users.
The role requires 3–5 years in a Service Desk leadership position, solid ITIL/ITSM knowledge, experience with ServiceNow, and proven stakeholder management and leadership abilities.
#J-*****-Ljbffr

📌 Service Desk Lead: Retail Tech & 24/7 Operations (Melbourne)
🏢 HCLTech - Australia and New Zealand
📍 Melbourne

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