Job Title:Senior Business Analyst – Digital Identity & Salesforce
Location:Brisbane CBD (Hybrid – 3 days in office / 60%)
Daily Rate:$950 – $1,075 per day (inc. super), depending on experience
About the Chance
We are currently partnering with aleading Queensland State Government regulatory agencyto recruit an experiencedSenior Business Analystfor a high-profile, strategicDigital Identity & Verification initiative.
This project involves modernizing secure customer access to digital services by integratingSalesforce CRMwithQueensland Digital Identity (QDI), identity broker services, and external vendor platforms.
Key Responsibilities
Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
Map customer identity journeys, authentication/authorization workflows, and future-state process models.
Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
Facilitate requirements gathering workshops and stakeholder alignment sessions.
Support end-to-end integration testing (SIT, UAT), defect triage, and business readiness/operational transition.
Non-Negotiable Requirements
To be successful in this role, youMUSTdemonstrate recent, hands-on experience in the following:




Salesforce Platform Expertise:Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
Digital Identity & External Vendor Integration:Proven, recent track record deliveringDigital ID / IAM projectsinvolving complex system integrations withexternal identity providers or identity broker services.
Highly Desirable Experience
Government Digital Identity Frameworks:Familiarity withQueensland Digital Identity (QDI),myID,Relationship Authorisation Manager (RAM / QRAM), or theTrusted Digital Identity Framework (TDIF).
Identity & Authentication Protocols:Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
Data & API Integration:Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.
Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race.
If you are a person with a disability and require modifications to the recruitment process, please contact your Redwolf + Rosch Recruitment Consultant
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📌 Business Analyst (Queensland)
🏢 Redwolf + Rosch
📍 Queensland