About The Company
Sentinel Fleet Management is a trusted UK-wide provider of comprehensive fleet services, offering scheduled and unscheduled maintenance, mobile repairs, grey fleet support, recharge management, and full compliance via tailored plans and technology‐driven solutions.
As part of the Guest Motor Group, Sentinel brings over a century of automotive service excellence and access to a national network of manufacturer-trained technicians and advanced IT systems.
What We Offer
Increased holiday entitlement with length of service
Recruitment incentive awards
Healthcare scheme
Cycle to work scheme
Working Hours
42.5 Hours per Week, Monday to Friday
Role Purpose And Responsibilities
As Key Account Manager at Sentinel, you will be instrumental in fostering and managing relationships with our key clients.
Your goal will be to ensure their needs are met while driving success in our fleet management services.
This role demands a dynamic leader with a solid understanding of fleet operations, exceptional customer service, and strategic account management.
Key Responsibilities
Serve as the primary contact for all client inquiries, issues and escalations
Cultivate and maintain strong, long‐lasting relationships with key clients
Ensure both internal and external key performance indicators (KPIs) are met or exceeded
Prepare and present regular reports on account status, performance metrics, and key insights to clients through periodic MI packs and delivered in review meetings
Oversee and track current projects to guarantee smooth and timely delivery by conducting daily, weekly, and monthly touchpoints with key clients to provide project updates and discuss relevant issues




Manage a team of maintenance controllers to ensure timely and effective delivery of fleet management services, including maintenance and compliance
Coordinate with internal department and group teams for a unified approach to client management
Monitor service quality and proactively resolve any delivery issues that may arise
Address client concerns and challenges promptly, working to find effective solutions that enhance the client experience
Integrate client feedback into service improvement initiatives
Stay up to date on industry knowledge and trends and changes to customers operations
Identify opportunities for upselling and cross‐selling to increase revenue from existing accounts
Support employee development initiatives and carry out six monthly performance reviews, setting individual objectives in line with overall company objectives to deliver on financial and operational KPIs
Identify training needs within the teams and coordinate training programs to enhance operational skills
Support Head of Fleet Operations with ad‐hoc tasks where required and provide performance reports, insights, and recommendations
Key Competencies
Must have experience in leading teams and industry knowledge
Exceptional interpersonal and communication skills
Strong analytical and problem‐solving capabilities
Ability to manage multiple key accounts with effective prioritisation
Integrity & Accountability
Proficiency in Microsoft Office Suite, CRM systems, and fleet management software
Essential Skills & Experience
Proven track record in a fleet operations role within logistics, transport, or fleet management
Strong knowledge of UK transport regulations, Operator Licensing, and health & safety requirements
Robust analytical and problem‐solving skills, with the ability to make data‐driven decisions
Preferred Skills & Experience
German Speaking
#J-*****-Ljbffr

📌 Key Account Manager – South Normanton (Queensland)
🏢 Guest Motor Group
📍 Queensland