About the job Digital Optimisation Sales SupportLocation: Sydney CBD office, with flexibility of a hybrid work arrangementDuration: 12 Months Contract (extendable)Role Purpose: Help deliver digital sales or service optimization through continuous digital improvement initiativesRole SummaryCollaborate with Business Service Owners to formulate and drive digital sales or service strategies and plans, translating strategy into tactics that will deliver measurable business and customer resultsSupport, drive and optimize the customer journey for digital, including quantitative research, and translating insights into solid business opportunitiesMonitor the customer journey to minimize leakage from website / apps etc.Create strategies and roadmaps for digital initiativesLeverage analytics tools such as Adobe, Tableau and SEO tools to measure and optimise sales funnels from visits to completes.
Work with key squad members and partners to optimise each stage of the funnelWork with Transformation & Experience team to create business case proposals and ensure effective handover and in market amplification of current capabilities.Collaborate and contribute to squad prioritisation, assess scope,



opportunities and production pipelineKey AccountabilitiesSupport achieving sales or service targets for the Bank's Consumer and Business portfolio covering customer journeys across the public sites and secure platformsHelp develop strategic roadmaps for their business sales portfolio and gain buy in with internal stakeholders to optimise sales pathways and drive growthIdentify data driven opportunities and solve through continuous optimisation of digital experiences to improve customer experience, conversion and digital salesSkills & Experience RequiredProven experience to drive take-up and adoption of digital sales or service featuresStrong business and commercial acumen, analytical and data drivenInfluencing skills, including the ability to deliver results across teams outside your direct reporting linesPrevious experience in a banking environmentSuccess MetricsSupport driving digital sales and bank wide sales penetration or service utilisationSupport NTB/ETB sales or service journeysFunnel conversion rates and optimisationWebsite metrics including organic visits, form starts, completes for mobile and desktop.
Customer experience, NPSEffective relationships with key stakeholders
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📌 Digital Optimisation Sales Support (New South Wales)
🏢 PayTech Nexus
📍 New South Wales