This is your prospect to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On's store in Sydney, Australia.
As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On's Direct-to-Consumer (DTC) approach.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.
Responsibilities
Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.
Opening and closing store procedures and ensuring loss and prevention standards are followed
Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, athlete stories)
Coach the team to ensure excellent standard of all technical product knowledge
Contribute and streamline feedback to continuously improve store processes,



customer engagement and team happiness in line with our company culture of radical candor
Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
Lead and maintain exceptional stock room strategy and inventory management standards
Create an inclusive workplace culture by treating all employees and customers with respect.
Pillars
2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role
Background in the Running, Fashion or Sports Industry is preferred, but not a must
Strong communication, hospitality, and interpersonal skills
Ability to take initiative, learn quickly, and work both independently and as part of a team
Eye for maintaining outstanding store condition and visual merchandising standards
Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.
Entrepreneurial spirit who expects the unexpected
Physical Demands
This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours.
May occasionally involve stooping, kneeling, and crouching.
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📌 Lead Store Advisor - Bondi Junction - Sydney (New South Wales)
🏢 On
📍 New South Wales