Late Stage Collections Specialist - Drive outcomes.
Make an impact.
Grow your career with OnDeck.
Are you an experienced collections skilled ready to take ownership of a late stage recoveries portfolio?
At OnDeck, we do things differently.
We combine performance with empathy, technology with human connection, and commercial outcomes with real support for Australian small businesses.
This is an exciting opportunity for a high performing Collections Specialist with experience in financial services recoveries who is ready to manage complex accounts, negotiate practical solutions and contribute to a high performing Operations team.
About the Role
As a Late Stage Collections Specialist, you will manage your own portfolio of commercial recoveries cases, taking accountability from initial contact through to resolution.
You'll work in a fast paced, supportive team setting where resilience, problem solving and strong negotiation skills are valued.
You'll liaise with customers and third parties, assess hardship applications, and ensure compliance with regulatory requirements, all while maintaining a strong customer centric approach.
What You'll Be Doing
Making high volume inbound and outbound calls
Negotiating payment arrangements and settlements
Skip tracing to re establish customer contact
Assessing and responding to financial hardship applications
Liaising with third parties including field agents and solicitors
Ensuring compliance with ASIC, ACCC, Privacy Act and internal policies




Contributing to individual and team KPIs
Supporting broader team objectives and ad hoc operational tasks
What We're Looking For
1+ years' experience in financial services collections (secured or unsecured)
Proven experience in late-stage collections and skip tracing
Strong negotiation skills with the ability to manage objections confidently
Resilient, persistent and solutions-focused mindset
Strong attention to detail with analytical and investigative capability
Ability to prioritise, multitask and work in a fast-paced environment
Confident communicator who builds rapport easily
Salesforce experience (desirable but not essential)
Litigation experience highly regarded
Why OnDeck
Named one of Australia's Top 5 Employers (under 100 employees) for multiple years running, OnDeck is one of Australia's largest locally owned online small business lenders.
We're passionate about combining cutting edge technology with genuine human connection to support small businesses across Australia.
What you'll get:
Clear career progression across collections, credit and broader commercial roles
Ongoing learning, development and coaching
Inclusive, high performance culture
CBD location
Wellbeing initiatives and regular team events
Fully stocked kitchen with snacks and drinks
Ready to start your career somewhere that invests in you from day one?
Apply now and join a team where every conversation can help a small business move forward.
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📌 Recoveries Specialist (New South Wales)
🏢 OnDeck Australia
📍 New South Wales