Home / Job Vacancies / Service AdvisorService AdvisorSouthportPosted ********** Contract Full Time Salary OTE £33,500 per annum Hours 42.5 hours per week, Monday - Friday, alternative Saturdays Location SouthportJob DescriptionAn excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward.
Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the group.
This is your prospect to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth.
Our culture is entrepreneurial and fast paced, our vision is simply to have our customers at the heart of all we do.
As a company whose culture is to promote from within, your opportunities are endless.Main Purpose Of JobTo maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.Service Advisor Job RoleYou will be the first contact for the customer as they enter the dealershipExplain the repair process and then book the customers vehicles inYou must be able effectively sell products and services as well as making customer bookingsCommunicating with the workshop technicians and customers to ascertain the level of work required and gain authorisationTo make the customers experience as enjoyable as possible, whilst providing the very highest level of customer serviceRaise job cards and Provide customer estimates, according to company policy on schedules and pricing.Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.Be able to meet all deadlines as set by Line Manager and company procedures.Adhere to all Health & Safety, environmental and Company policies and proceduresEnsure accurate documentation for warranty work in line with requirements and dealership policyEnsure jobs in progress are monitored, and report problems to Line ManagerFull Clean Driving Licence is essentialWhat You Get In ReturnSalary is Dependent on ExperienceMonthly performance-based bonus23 days holiday plus bank holidays.
Increasing every 5 continuous years of continuous serviceWork Place Pension after 3 monthsFriendly atmosphereProfessional developmentUniform providedCar Benefit Scheme available after 6 months and meets criteriaEmployee of the month reward schemeMonthly Employee CompetitionsLength of Service recognition eventsNote: Upon offer of employment we reserve the right to request a Criminal Records Bureau Disclosure at Standard level and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.Note: Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act ****.
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