Ready for a fresh start in Australia's capital?
This is your chance to take your career to the next level and potentially experience a new location and lifestyle.
Relocation assistance may be available as per our Enterprise Agreement to help you settle in with confidence.
This hybrid full-time Senior Tribunal Officer role is available in Canberra on an ongoing basis within the User Services team.
As the senior support of both a local and national team, this role requires a regular onsite presence.
Flexible working arrangements are available to support a positive work–life balance.
About the opportunity:
Due to operational growth, our supportive and cooperative team are on the hunt for our next high-performing senior to manage challenging cases, provide expert hearing and administrative support, and play a key role in delivering quality outcomes.
You'll work closely with leaders, members, registrars, and stakeholders to solve procedural matters, coach and support colleagues, and drive continuous improvement.
The User Services section is responsible for delivering first level contact services to the Tribunal's users.
This includes:-
Managing incoming email and mail correspondence
Responding to telephone enquiries
Responding to in-person enquiries at the Tribunal's registries and,
Providing support for hearings
Join a team that provides genuine opportunities for career progression, where your expertise is valued, your contributions matter, and your impact is felt across meaningful and complex work.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding.
Our culture is one that welcomes all and we embrace flexibility and diversity.
We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
flexible working options, including flexitime and remote working to support you with your commitments outside of work.
salary packaging options
access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Read our Enterprise Agreement for more information about our terms and conditions of employment.
The key duties of the position include:Complex case management and hearing support: Manage a caseload,



which can include significant and/or complex matters, and/or provide leadership and subject matter expertise to ensure high level administrative and hearing support.
Management support: Work collaboratively with the Team Leader to ensure the team delivers high-quality services to users of the Tribunal's services, and internal stakeholders.
Provide guidance, coaching, subject matter expertise and training as needed.
Assist in allocating work and monitoring workloads within the team and undertake administrative tasks to support effective registry operations.
Model adherence to the APS Code of Conduct and other workplace policies to support a positive, high-performance culture within the team.
Stakeholder management and services: Develop and maintain strong, productive relationships with key stakeholders, providing expert advice, administrative assistance and support to members, conference registrars and staff.
This includes providing advice to both internal and external stakeholders in relation to more complex procedural matters.
Maintain an advanced working knowledge of the practices and procedures of the jurisdictions and contribute to continuous improvement of registry processes.
About you:
You will have excellent communication skills, a proactive and positive approach, and a genuine appetite for innovation.
Thriving in fast-paced environments, you are passionate about delivering exceptional service and meaningful outcomes.
To be successful you will have:
Advanced working knowledge, or the ability to rapidly acquire knowledge, of applicable legislation, policies and procedures, and ability to exercise sound judgement in applying this knowledge.
Demonstrated ability to provide training, guidance, and quality assurance practices to support staff development in the delivery of high-quality services to internal and external stakeholders.
Well-developed ability to plan, organise and monitor individual and teamwork priorities, meet deadlines, and to keep and maintain accurate records.
Well-developed written and verbal communication skills, including the ability to deal effectively with a diverse client base and complex client situations.
Demonstrated ability to work both independently and collaboratively with other leaders to support effective leadership of a team to achieve results, embrace change, and work in alignment with Australian Public Service and ART Values and standards.
EligibilityQualifications / Experience
Desirable:




Tertiary qualifications OR relevant experience in a similar work environment OR subject matter expertise related to one or more of the ART's jurisdictions
Eligibility:
Australian Citizenship
Australian Federal Police Check
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the position description, which is linked below and available on our Career Opportunities page.
How to apply:
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the position description.
To be considered, all applications must be submitted online via the Career Opportunities page.
Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
NotesPlease contact the Talent team on ************** or ****** should you require assistance with accessing our website or with lodging your application.
The use of AI in Recruitment
Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.
Merit Pool Acknowledgement
A merit pool may be created to fill similar vacancies within the next 18 months.
Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.
Our commitment to inclusion and diversity
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people.
If you have any support or access requirements, we encourage you to advise us if invited to interview.
We are a Circle Back Initiative Employer and commit to responding to every applicant.
NO AGENCIES PLEASE
Getting to know the Administrative Review TribunalThe ART plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
The ART can take a fresh look at decisions made by Australian Government ministers, departments and agencies – and, in limited circumstances, decisions made by state government and non-government bodies.
It also can review decisions made under Norfolk Island laws.
The ART comprises members, the independent statutory appointees who hear review applications, and staff, who provide services to support applicants and the review process, as well as the Tribunal's daily operations.
You can learn more about the ART here: /.

📌 Senior Tribunal Officer (Canberra)
🏢 attorney general department
📍 Canberra