At Bstore, we're a family-owned business that's been doing things a little differently since ****.
We've built our reputation on two things- great shoes and genuinely great service.
One of the things we're most proud of is creating opportunities for our people to grow.
Thanks to an internal promotion, we're now looking for someone to join our Customer Service team and continue delivering the exceptional support our customers expect.
The person who takes on this role will be the person who will keep our customer experience area running day-to-day.
From answering customer queries to resolving issues and keeping things organised behind the scenes, you'll be the steady hand making sure everything feels easy, consistent and customers are well looked after.
You'll report into our Head of Ecommerce and be supported by the wider team, but you'll have the space to manage your day and make the role your own.
In order to provide the best customer service possible to our customers on the east and west coast, this position's hours are Mon- Fri, 7am-3:30pm AWST.
What You'll Be Doing
Handling all customer enquiries- phone, email, online
Ensuring every customer interaction reflects our "best friend service" standard
Managing returns, exchanges and resolutions end-to-end
Keeping system information and workflows up to date and matching company policies
Spotting issues and working with the relevant team(s) to continuously improving how we handle them




Making sure every customer feels heard, helped and valued
A Typical Day Would Look Like This
Start the day by clearing emails and checking anything urgent
Take a few calls- helping customers find the right shoes/ outcome
Process returns and resolve any open cases
Notice a recurring issue and suggest a better way to handle it
Check in with the Ecommerce Lead on any updates or ideas
Wrap up the day with everything in a good place for tomorrow
How You'll Be Measured
We keep it simple and clear:
Customer response times- timely, consistent replies
Customer satisfaction- keeping our customers genuinely happy
Open tickets- keeping things under control week to week
What We're Looking For
Robust experience in customer service (retail or ecommerce preferred)
Comfortable managing your own workload and staying organised
Tech savvy, able to pick up systems quickly
Clear communicator with a calm, friendly and solutions-focused approach
Someone who enjoys consistency and doing things properly
What's In It For You
Join a family-owned business with real stability
Work with a team that's supportive, capable and down-to-earth
Step into a role with genuine ownership and impact
Be part of a culture that values people and doing things right
If you take pride in running a tight ship, enjoy looking after people, and want to step into a role you can truly make your own, let's chat!

📌 Customer Service Specialist (Perth)
🏢 Bstore
📍 Perth