We are seeking a highly organized, proactive, and resilient Rosterer / Care Scheduler to join our Cairns office.
In this fast-paced role, you will efficiently match our participants' support plans with the right Support Workers.
You will manage day-to-day schedule changes, cover urgent shift vacancies, and ensure accurate data entry for billing and payroll.
Key Responsibilities
Efficient Scheduling: Build and optimize master rosters for a team of Support Workers, ensuring participant preferences, support needs, and staff skills are perfectly matched.
Incident & Change Management: Respond quickly to last-minute cancellations, staff sick leave, and emergency shift coverage.
Compliance & Care: Monitor staff rosters to prevent fatigue, ensuring strict adherence to the SCHADS Award guidelines and NDIS quality standards.
Stakeholder Communication: Maintain professional, empathetic communication with participants, families, support coordinators, and support staff regarding roster updates.
System Administration: Maintain complete accuracy within ShiftCare to guarantee seamless backend data processing for NDIS billing, invoicing, and weekly payroll.
Skills and Experience




Software Requirement: Proven, hands-on experience utilizing ShiftCare for roster creation, shift publishing, and workforce tracking is preferred.
Industry Experience: Minimum 1–2 years of experience in a scheduling, rostering, or coordination role within the NDIS, Aged Care, or Community Services sector preferred.
Award Knowledge: Working knowledge of the SCHADS Award (highly regarded).
Problem Solving: Outstanding organizational skills with the ability to remain calm and analytical under pressure.
Communication: Exceptional verbal and written communication skills with a customer-centric mindset.
Mandatories (or willing to obtain)
Current NDIS Worker Screening Check (Yellow Card / Blue Card)
Current Australian Driver's License
Benefits
Competitive salary package with regular performance reviews.
A supportive, friendly, and energetic office team setting.
Ongoing professional development and training opportunities.
The chance to make a tangible, positive impact on the lives of people in your local community.

📌 Rosterer (Queensland)
🏢 Blue Apple Support Services
📍 Queensland