ServiceNow Technical Architect
Location: Canberra, ACT – HybridContract: 12 months plus two 12-month extension optionsStart date: 31 August ****Hours: Up to 40 hours per weekSecurity requirement: Must be able to obtain a Baseline security clearance
We are seeking an experienced ServiceNow Technical Architect to support the ongoing administration, development and strategic direction of a major Australian Government ServiceNow platform.Working alongside internal teams, external vendors and key stakeholders, you will provide architectural guidance while taking a hands-on role in platform administration, configuration, troubleshooting and continuous improvement.Key responsibilities
Provide strategic advice on ServiceNow architecture and platform direction
Lead the administration and ongoing development of the platform
Troubleshoot and resolve platform incidents and technical issues
Deliver minor enhancements and configuration changes
Review technical designs and help prevent technical debt
Advise on licensing, patching and platform upgrade strategies
Support platform security, hardening and development best practices
Manage platform onboarding and access for external vendors
Monitor vendor development quality and compliance
Produce technical, design and security documentation
Collaborate with product owners, business analysts, developers, architects and testers
Mentor and upskill internal team members
Communicate technical matters clearly to executives and non-technical stakeholders
Essential requirements
At least five years' experience administering ServiceNow platforms
Experience or solid knowledge of the ServiceNow Protected Platform
Strong knowledge of ServiceNow concepts and tools, including:
Knowledge Management
Flow Designer
Service Bridge
Scripting
Notifications
Strong understanding of IT Service Management principles
Demonstrated troubleshooting and incident-resolution experience
Ability to provide informed technical advice for executive decision-making and strategic planning
Strong stakeholder engagement and communication skills
Ability to work effectively with internal teams and external vendors
Highly desirable
ServiceNow experience within an Australian Government environment
Experience with Strategic Portfolio Management
Experience with HR Service Delivery
Experience with Workplace Health and Safety modules
Strong knowledge of ICT development and security best practices
Experience working in fast-paced Agile environments
Experience working with geographically dispersed teams
Awareness of accessibility requirements and current WCAG standards
The role is based in Canberra and supports flexible hybrid working arrangements.
Candidates based outside the ACT may be considered for remote arrangements on a case-by-case basis, subject to operational requirements.How to applyPlease submit:
Your current resume in Word format
A one-page pitch addressing the essential and desirable criteria
Your availability and proposed hourly rate
Your citizenship and security-clearance status
Send applications to ****** or contact the Compas team on ************** for further information.