The City Assist team are the first point of contact at Warrnambool City Councils Civic Centre (main offices).
They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function.
There are currently multiple positions available within City Assist; one Permanent Part Time (32 hours per fortnight) and additions to the Casual pool.
The successful candidate will communicate with a variety of stakeholders in order to provide quality customer service to all residents, ratepayers and other external customers.
To be successful in this position you will have:
High attention to detail while working in a fast‐paced environment.
Well‐developed verbal, written, and interpersonal communication skills.
Demonstrated proficiency in using computers and customer‐service–specific software.
Capacity to acquire a thorough knowledge of Council services,



processes, and procedures.
Availability to cover early morning and opening shifts.
Position Hours/Remuneration
The Permanent Part time (32 hours per fortnight) position currently offers an hourly rate of $***** per hour + superannuation.
Casual position currently carries an hourly rate of $***** per hour (inclusive of 25% casual loading) + superannuation.
To Apply
To apply for this prospect, please click Apply Now on the Warrnambool City Council website.
Applications close: 5.00pm Sunday 2 August ****
Questions
If after reading the position description you have further questions please contact Louise Mauriks, Coordinator City Assist, on ************ or ******.

📌 Administration Officer City Assist (Warrnambool)
🏢 Warrnambool City Council
📍 Warrnambool