About The Company
This Australian fintech supports thousands of small and medium businesses across hospitality, retail, healthcare and professional services. With a strong people‐first culture, the business is known for its collaborative leadership, internal career progression and genuine investment in employee development. As the company continues to scale, the team are creating exciting opportunities for customer service professionals wanting to grow their careers in a modern, fast‐paced environment.
About The Role
This is a great opportunity for someone who enjoys building relationships and solving problems. You'll support a portfolio of high-value business customers, helping them with everything from technical enquiries and account changes through to product support and troubleshooting. Working closely with Account Managers and internal teams, you'll play an important role in making sure customers receive a seamless experience every time they get in touch. No two days are the same, making this a great role for someone who enjoys variety and taking ownership of customer outcomes.
Duties
Support strategic business customers via phone and email
Resolve enquiries relating to merchant services, banking and eCommerce products
Troubleshoot terminal and technical issues, escalating more complex cases when required
Assist customers through product setup and EFTPOS activation
Manage account updates and customer requests




Build robust relationships and identify opportunities to introduce customers to additional products and services
Work closely with internal teams to resolve customer issues quickly and efficiently
Handle complaints professionally and take ownership through to resolution
Skills & Experience
Previous experience in customer service, customer support or a contact centre environment
Robust communication skills, both written and verbal
A genuine passion for helping customers
Confident managing multiple priorities in a fast‐paced environment
Strong problem‐solving skills and attention to detail
Able to work independently while also being a team player
Experience within fintech, banking, payments or financial services will be highly regarded, but isn't essential
Benefits
Structured 5‐week onboarding and ongoing coaching
Clear career progression opportunities across the wider business
Exposure to a growing fintech environment
Supportive, collaborative and social team culture
Birthday leave and additional wellbeing leave
Recognition programs, team celebrations and engagement events
Monday to Friday role – no weekend or public holiday work
Modern office environment with strong internal mobility opportunities
Recruitment Process
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. All application reviews are performed by a real person, never by AI.
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📌 Customer Support Advisor (New South Wales)
🏢 Lotus People
📍 New South Wales