The Coordinated Client Support (CCS) Branch manages a range of programs and services to assist vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs.
Case management offered by CCS Branch is collectively referred to as the Client Support Program (CSP).
The EL1 Assistant Director is a key leadership role in the Branch that will lead the ongoing development and implementation of high-quality, veteran-centric case management practice across the CSP.
In this role you will lead work to identify, develop and implement governance and reporting systems that support service delivery, including quality assurance, program and data management, and learning and development needs for the Branch.
As an EL1 you will exercise a considerable degree of independence and be required to undertake work that is complex or sensitive and operate under broad direction, and during periods of change.
You will be engaged in complex problem solving and issues management and may coordinate and undertake detailed or sensitive work or initiatives that impact on strategic, political or operational outcomes for DVA.
A key role will be engaging and collaborating with key stakeholders to identify opportunities, achieve outcomes and facilitate cooperation.
The key duties of the position include:
Manage a blended and geographically dispersed workforce of administrative staff and complex case managers within the CCS Branch to ensure effective and effective client centric services.
This includes providing leadership and encouraging a learning environment through supervision, mentoring and coaching including the provision of training opportunities
Contribute to the ongoing development and implementation of a nationally consistent service model for DVA clients assessed as requiring additional support services through responsibility for a specific portfolio
Identification, development and implementation of governance systems to support service delivery including but not limited to; case/program reviews, continuous improvement and quality assurance
With the Director, be responsible for the recruitment, selection, supervision, performance management,



security and welfare of employees to ensure their ability to meet service delivery requirements
Management and oversight of the processes supporting the client journey including referral and allocation, case review, case closure and associated reporting
Provision of advice, support, consultation and referral information to DVA staff and stakeholders in relation to complex client matters or program related issues
Manage the reporting requirements of the section providing data on operational output at the Branch and Division level
Contribution to executive level briefings on strategic and sensitive client matters
Develop and manage key strategic relationships with a broad range of internal and external stakeholders, including representing the Department in high level discussions and negotiations
Contribute to the strategic direction to the section and Branch, including the development and implementation of business plans, strategies and priorities
Contribute to the Department's strategic reform and operational business transformation to ensure quick and appropriate responses to a variety of competing priorities and/or vulnerable clients within assigned resources.
Eligibility
Under section 22(8) of the Public Service Act ****, employees must be Australian citizens to be employed in the Australian Public Service (APS).
Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance.
The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.




NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s.
For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.
We welcome people with diverse skills, experiences, perspectives and backgrounds.
We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds.
Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
Getting to know the Department of Veterans' AffairsThe Department of Veterans' Affairs (DVA) exists to fulfil the nation's duty to support our serving and ex-serving Australian Defence Force members and their families.
We do this through programs of care, compensation, commemoration, income and Defence support services.
Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.
DVA is both a policy and service delivery agency.
We have strong relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community.
DVA's vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.

📌 Assistant Director (Perth)
🏢 Australian Department of Veterans' Affairs
📍 Perth