We are looking for Patient Booking Service Operators.
About the Role
Patient Booking Service Operators are the first point of contact for patients and referrers, answering calls, scheduling appointments, and helping people navigate their medical imaging needs.
The duties of a Patient Booking Service Operator include:
Answering telephone calls, responding to email referrals, and making bookings for medical imaging services in accordance with our policies and procedures.
Entering data accurately into our booking and other systems.
Interacting with patients, referrers and our staff in an empathic, respectful and helpful manner.
Liaising with different Canberra Imaging sites and clinical specialists to ensure that bookings are accurately made.
Rescheduling appointments and confirming with patients the details of those changed arrangements.
Patient Booking Service Operators must have the following skills and abilities:
Ability to build rapport with patients quickly and show a genuine concern and empathy for their wellbeing.
Exceptional communication skills.
Attention to detail.
Ability to work as a positive team player.
Proven customer service skills.
Ability to remain calm and professional under pressure.
Manage competing priorities.
Our Patient Booking Service Operators are based at our central booking office in Phillip,
ACT and handle bookings for all our ACT and NSW sites.
Please note that while these positions are full time, Canberra Imaging will consider part-time work arrangements (i.e. working Monday to Thursday).
About Us
Canberra Imaging, a Sonic Healthcare-owned entity, has been providing comprehensive diagnostic imaging services to the ACT and surrounding NSW for over 60 years.
For more information, please visit our website .
Application process
To apply, please submit a current CV and include responses to the following:
Describe what best practice, patient care looks like in a call centre environment; and
How you work productively as a member of a team.
Applicants must have permanent work rights in Australia with no restrictions.
Applications close 31 July ****.
We seek to employ several Patient Booking Service Operators and have them commence immediately (i.e. early August ****)
Equal Opportunity Statement
At Canberra Imaging, we offer a positive workplace culture, close team networks, and a supportive environment.
We encourage all employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and supports social and cultural diversity.
We encourage Aboriginal and Torres Strait Islander people to apply.