Join a State Government agency to provide case management and customer service to vulnerable persons.
Your new company Hays is partnering with a large State Government organisation seeking multiple Case Officers to join a busy and supportive team.
These opportunities have arisen due to increased demand and offer the chance to contribute to meaningful community-focused outcomes while building valuable government experience.Your new role We are seeking multiple Case Officers for an immediate start.
Working within a high-volume environment, you will manage customer enquiries and provide case management support to individuals with complex circumstances.This role is heavily phone-based and requires ongoing contact with vulnerable customers and their support networks.
A significant portion of your day will involve inbound and outbound calls, assisting customers, gathering information, responding to enquiries and coordinating support services.
The ability to communicate with empathy, professionalism and resilience is essential.We are particularly interested in hearing from candidates who have worked within financial services environments and can apply their customer service, stakeholder management and administrative skills to support customers navigating complex personal and financial circumstances.Key responsibilities include:
Managing a caseload and providing ongoing support to customers
Conducting high-volume inbound and outbound customer calls
Supporting vulnerable customers through complex and sensitive situations
Liaising with family members, carers, support services and external stakeholders
Coordinating case-related activities and following up outstanding actions
Preparing correspondence, maintaining records and updating databases
Assessing information and ensuring accurate documentation of case outcomes




Delivering high-quality customer service while managing competing priorities
What you'll need to succeed To be successful, you will demonstrate:
Previous experience in customer service, contact centre, case management or community-focused roles
Strong telephone communication skills and confidence in managing sensitive conversations
Experience supporting customers experiencing complex or challenging circumstances
Exceptional interpersonal and relationship-building skills
Robust administration and record-keeping abilities
The ability to remain resilient, empathetic and professional when dealing with vulnerable customers
Strong organisational skills and the ability to manage a busy workload
Candidates with experience in financial services, banking, insurance, superannuation, wealth management, lending or trustee services will be highly regarded.
Experience managing customer accounts, financial transactions, client portfolios or complex customer cases will be viewed favourably.
A current National Police Check, or the ability to obtain one prior to commencement
What you'll get in return
Immediate commencement
Initial 6-week temporary assignment with potential for extension
Full-time hours, Monday to Friday
Hourly rate of $47 per hour plus super
Multiple opportunities available
Valuable State Government experience
Supportive team environment
Opportunity to make a genuine difference within the community
What you need to do now If you're an experienced customer service, financial services or case management professional who thrives in a phone-based environment and enjoys supporting vulnerable members of the community, apply now and send your resume to Millie.
These opportunities are available for immediate commencement, and multiple positions are being recruited.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Case Officer (Adelaide)
🏢 Hays Recruitment
📍 Adelaide