Attorney-General's Department
Job reference: ******
Location: **** - ADELAIDE
Job status: Ongoing
Eligibility: Open to EveryoneClassification: ASO5
Salary Range: $92,122 - $102,456 +
Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Thursday 30 July ****
About the
Chance
The Senior Service Desk Lead is responsible for planning,
coordinating and monitoring ICT Service Desk support functions and
resources to ensure that Team outcomes and deliverables
successfully meet business requirements.
The role develops,
implements and assesses Service Desk strategies and plans to ensure
the ongoing provision of quality, customer focused and responsive
Service Desk operations, coordinates the delivery of regular and
ad-hoc performance and service audits and reviews, and monitors
Service Desk service delivery and operational metrics.
About the
Business
The Technology Services Business Unit is responsible for helping
to meet a wide range of IT needs throughout the department by
providing expertise and services in ICT Service Desk and Desktop
Support, Infrastructure Management and Technical Support, ICT
Contract Management and Procurement, ICT Security and Policy, IT
Asset Management, software licensing and compliance, ICT Change
Management that assist in meeting the overall AGD objectives.
For more information about the Attorney-General's Department,
please visit /.
Special Conditions for
Employment
Employment is dependent upon a National Police Certificate
clearance that the AGD finds satisfactory.
Successful applicants
will be provided further information if an interview is requested.
Forms are not to be lodged directly with SA Police (SAPOL) under
any circumstances and any fees incurred by applicants in doing so
will not be recoverable from the AGD.
Some out of hours work may be required.




Some interstate and intrastate travel may be required.
The South Australian public sector promotes diversity and
flexible ways of working, including part-time.
Applicants are
encouraged to discuss the flexible working arrangements for
this role.
Additional
Notes
You will be prompted to attach your Curriculum Vitae (CV) and
Cover Letter (2 pages) after you have answered the questions via
the link below.
For more information please download the Job
Application Pack and Job and Person Specification.
For further information about this exciting opportunity that is
not covered by this website please contact Adrian Nickols, ICT
Service Operations Manager, on ************ or ******.
Click Apply and follow
the prompts to submit your application.
The Attorney-General's Department
values workplace diversity and is committed to providing a
supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait
Islander People and people with disability are strongly encouraged
to apply.
The South Australian public sector
supports flexible ways of working including part-time working
arrangements wherever reasonably possible.
The sector is diverse
and desires to increase in diversity and to create opportunities
for more South Australians.
We are committed to making
reasonable adjustments to provide a positive, barrier-free
recruitment process and supportive workplace.
If you have any
support or access requirements, we encourage you to advise us at
the time of application via the contact above or our website
/.
Applications close: 30/07/2026 11:30 PM
Attachments:- ASO5 JPS Senior Service Desk Lead P*****.pdf
- Job Application Pack.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Senior Service Desk Lead (Adelaide)
🏢 Attorney-General'S Department South Australia
📍 Adelaide